Privacy Policy

When you contact Ceylon International, we may collect the business contact details you choose to provide, such as your name, company, email address, phone number, destination market, product interests, quantity expectations, and inquiry notes.

We may also receive standard technical information from website hosting and security systems, such as request time, browser type, general device information, and approximate region, for reliability, abuse prevention, and troubleshooting.

We use inquiry information to respond to coco peat and coir product requests, discuss wholesale or private-label requirements, prepare commercial conversations, improve product communication, and maintain business records.

We do not sell personal information. We only share information when needed to respond to your request, support business operations, coordinate legitimate product or logistics discussions, comply with legal obligations, or protect our rights and services.

If you contact us by email or phone, we may reply using the contact details you provided. You can ask us to stop non-essential communications at any time.

Product, price, availability, packing, logistics, testing, labeling, and certification discussions are handled directly with buyers and may require additional business details before a formal quotation can be prepared.

We keep business inquiry records only as long as reasonably necessary for communication, customer support, legal, accounting, quality, sourcing, and export-related purposes.

We use reasonable administrative and technical safeguards, but no website, email, or internet transmission can be guaranteed to be completely secure.

You may request access, correction, or deletion of inquiry information by contacting us at info@ceylonint.com. Some records may need to be retained where required for legitimate business, legal, or compliance reasons.